some of our case studies
A selection of long-term collaborations showing how tailored training, coaching and L&D consulting can help organizations respond to real business challenges and create lasting impact.
4.9
attendee NPS
65%
knowledge transfer within 90 days
-10%
turnover in trained teams
1.7
Estimated ROI
Tech Consulting
Commercial growth in tech consulting
Commercial Training - Stakeholder Management - Leadership & Coaching
Context
The collaboration began with a diagnostic phase to better understand of the commercial and cross-functional coordination challenges.
Challenge
They needed to strengthen commercial skills, improve stakeholder management, and support senior and junior profiles in their development.
Intervention
After providing specialized training in sales and stakeholder management, TRech extended the partnership through one-on-one coaching and a subsequent phase of temporary assistance centered on alignment, performance, and leadership mentoring.
Result
What started as a training intervention evolved into a bigger strategic partnership, helping drive more consistent performance, stronger team efficiency, and sustainable impact over time.
Recruitment & Talent Consulting
Consultative recruitment at scale
Commercial Development & Consultative Recruitment Training
Context
After analyzing business needs and the evolution of the consultative role in client acquisition and management, the partnership began with a pilot commercial development program for the client.
Challenge
They were looking to improve their commercial consulting abilities, encourage the adoption of new procedures, and establish a more consistent approach across teams and markets.
Intervention
After the initial pilot, TRech expanded the program to all commercial teams in Spain and Italy. This later evolved into a broader consultative recruitment training initiative for the whole brand, followed by a new corporate needs detection phase to define a scalable learning framework aligned with the group’s global strategy.
Result
What started out as a focused training program developed into a more comprehensive strategic alliance. Through ongoing aftercare, the partnership produced long-lasting gains in team productivity and individual performance as well as learning consolidation and strategy refinement. Also, it encouraged a more uniform development for senior and junior profiles, generating long-term benefits after the initial intervention.
Retail
Customer experience in retail
Customer Care - Conflict Management - Stress Management & Resilience
Context
In order to better understand the operational and human challenges facing store teams, the collaboration started with a diagnostic phase.
Challenge
They wanted to strengthen customer experience, improve team response under pressure, and reduce friction in complex day-to-day service situations.
Intervention
TRech created a customized program that integrated customer service, conflict resolution, and resilience, in line with the business's strategic objectives and the realities of store teams.
Result
This project helped achieve the business goal of improving NPS, enhancing customer experience, and promoting employee wellbeing, while follow-through helped assess impact on satisfaction and internal climate.
Utilities / Insurance
Sales performance in customer-facing teams
Sales Enablement - Commercial Training - Coaching & Train the Trainer
Context
The collaboration began with a detailed review of the business's commercial process, with the goal of increasing daily sales, strengthening upselling, and improving the initial customer pitch.
Challenge
To increase conversion and interaction quality, they needed a stronger method to handle objections and closer coordination between training and everyday operations.
Intervention
TRech worked consultatively with AI and Quality teams to refine language, find problems, and align learning with operational reality. The intervention combined practical training, mentoring, post-session content, and a Train the Trainer program to support long-term adoption.
Result
The project helped with tangible improvements in commercial performance, interaction quality and operational efficiency, while building stronger internal capability over time.
Automotive
Scalable learning for a luxury brand
Sales Enablement - Commercial Training - Coaching - Train the Trainer
Context
TRech collaborated closely with the business international Training and Knowledge Management teams to support the development of a more structured learning ecosystem.
Challenge
The brand needed to improve learning consistency, strengthen knowledge accessibility, and reinforce clienteling capabilities in line with its global standards and customer experience goals.
Intervention
TRech supported the design of a new training framework, the creation of a learning newsletter, the restructuring of the Knowledge Centre and the delivery of a clientelling programme.
Result
The collaboration helped create a more consistent and sustainable learning approach with a tangible impact on day-to-day performance and customer experience.
Retail
Change and alignment through tailored workshops
Tailored Workshop & Change Management
Context
The collaboration was developed for the Annual Team Event, with the aim of creating a workshop aligned with the brand’s values, context and broader business vision.
Challenge
The goal was to address change management in a way that felt relevant, engaging and closely connected to the team’s reality, while encouraging reflection around future challenges and opportunities.
Intervention
TRech designed and delivered a bespoke workshop combining strategic perspectives with practical exercises, tailored specifically to the objectives of the event and the profiles of the participants.
Result
The session created immediate value during the event and generated insights that supported future strategic initiatives while reinforcing alignment and engagement across the team.
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